LONDON2TOKYO

We try to keep our terms of service as simple as possible, however some restrictions apply to avoid abuse of the system. They are outlined below. By using the LONDON2TOKYO service, you hereby agree to the below general terms and conditions. Please also refer to your individual membership agreement for further terms and conditions.
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Service Fees:
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Our goal is to be as clear as possible about service fees we charge. Excellent service does cost money. In general, London2tokyo charges a 5-15% markup on all its services, in the form of a journey arrangement fee, charter management fee, destination management fee, or other similar names. This fee is charged separately and is in addition to the cost of membership, program or contract fees and any booked travel, services or penalties imposed by our suppliers. We reserve the right to offer loyalty discounts to certain customers. Our fees are more clearly defined and explained below:

Service Fees Schedule:
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Supplier Imposed Fees:
‍Airline Ticketing $25 per passenger (waived for members)
Ticket Re-Issue Fee $35 per ticket
Flight Hold Fees $25 per passenger
Airline Change Fees (varies by airline $50-$500)
Cancellation Fee (please see your reservation terms)
Upgrades, seats, bags, priority (varies by airline)

LONDON2TOKYO Fees:
‍Individual Hotel Booking Fees: NONE
Non-refundable Booking Change Fee: $50-$100
Complex Bookings: 5% of total net booking
Group Booking/Contracts: 15% of total net booking
Group Cancellation: 15% of total net booking
Net Rate Bookings are subject to a markup of 5-15%
Document / Invoice Retrieval Fee: $25 per item
Credit Card fee surcharge of 3.5% (non-refundable)

Lifestyle Management Service Fees:
‍General Administrative Services $35 per hour
Executive Services: $150 per hour
In-Person Personal Concierge: $100 per hour
Personal Shopping: Min $250 or 5% of total net purchases
Restaurant Reservations & Show Bookings: $50
Videography/Photography Services: 15% of net contract
Luxury Consulting: $1,000 min or 5% total net purchase
Jet & Yacht Charters: 5-15% of net charter contract
Catering & Group Dining: 5-15% of net dining contract

Journey Arrangement
We charge a journey arrangement fee on complex itineraries and group travel arrangements that take a lot of time to plan by our lifestyle managers. This is to compensate them for the professional time spent on planning an itinerary. This fee is 5%, calculated based on the net rate (before tax) of the total budget, is non-refundable and payable upfront.
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Destination Management
We charge a destination management fee on complex itineraries and group travel where a lot of time and effort is required by our travel advisors to coordinate individual travelers. This is to compensate them for their professional time spent. This fee is 5%, calculated based on the net rate (before tax) of the total budget, is non-refundable and payable upfront.

Charter Management
We charge a charter management fee on yacht and private jet charters where a lot of time and effort is required by our travel advisors to coordinate individual travelers. This is to compensate them for their professional time spent. This fee is calculated based on the net rate (before tax) of the total budget. This fee is 5-15%, calculated based on the net rate (before tax) of the total budget, is non-refundable and payable upfront.

Waivers and Refund Policy
Our service fees are charged to cover the costs of processing and providing our services. Please note that all service and journey arrangement fees are non-refundable, regardless of the circumstances. This means that if a guest chooses to cancel or modify a booking, or if there is a problem with the service provided, or the customer fails to pay in a timely manner, or services are cancelled due to missed payment deadlines, the fees will not be refunded and will be applied against any partial payments that have been received. Should a partial payment not cover the service fees, Trip Concierge reserves the right to collect the balance owed to us, or to send the amounts to a collection agency. We furthermore reserve the right to report any payment defaults to global credit reporting agencies. By using our services, you agree to these terms and conditions regarding service fees. We understand that unforeseen circumstances may arise, but we are unable to make exceptions to this policy. In certain circumstances London2tokyo reserves the right, in its sole discretion, to refund, reduce or waive the above fees on a case by case basis for charges imposed by, or paid directly to, London2tokyo. London2tokyo has no control over booking, contract and refund policies by third party suppliers. We highly encourage our guests to take out travel insurance to cover these fees in case of changes, delays or cancellations for covered reasons.